Last Updated: July 9, 2025

Your privacy is of utmost importance to us at City Rose Hotel Suites (“we,” “us,” or “the Website”). This Privacy Policy describes the types of information we collect from you when you visit our website https://cityrosejo.com/ and use our hotel booking services, how we use, protect, and share this information.

By using our website and services, you consent to the information collection and use practices described in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

  • Personal Information:
    • Booking Information: When you make a reservation, we collect information such as your full name, email address, phone number, residential address, check-in and check-out dates, selected room details, and any special requests for your reservation. As we do not offer online payment, we do not collect sensitive credit card information or direct payment details via the website.
    • Contact Information: When you communicate with us via email or our contact form, we collect your name, email address, and the content of your message.
  • Non-Personal Information:
    • Usage Data: We collect information about how you access and use the Website. This data may include your computer’s Internet Protocol (IP) address, browser type, browser version, the pages you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
    • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are small files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

2. How We Use Your Information

We use the collected information for various purposes, including:

  • To process and confirm your reservations and manage your stay at the hotel.
  • To manage your account and provide customer service.
  • To send you booking confirmation emails and updates regarding your reservations.
  • To personalize your experience on our website and display content and offers relevant to your interests.
  • To analyze website usage to improve our services and features.
  • To comply with legal and regulatory requirements.
  • To prevent fraud and ensure website security.

3. Sharing and Disclosure of Information

We may share your personal information in the following situations:

  • With Service Providers: We may share your data with trusted third-party companies and individuals who provide services on our behalf, such as website hosting, customer support, and data analytics. These providers are bound by confidentiality agreements.
  • For Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or search warrant).
  • To Protect Rights: We may disclose your information to protect the rights, property, or safety of City Rose Hotel Suites, our customers, or the public.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your Personal Information may be transferred as part of the transferred assets.
  • With Your Consent: We may share your information for any other purpose with your explicit consent.

4. Data Security

We are committed to protecting the security of your personal information. We employ reasonable technical, administrative, and physical security measures to safeguard the information we collect and process. This includes the use of SSL/TLS encryption for all sensitive data transmissions. However, remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your Personal Information, we cannot guarantee its absolute security.

5. Data Retention

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy, including to comply with our legal obligations (e.g., if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

6. Your Data Protection Rights

In accordance with applicable laws, you may have certain rights regarding your personal data, which may include:

  • The Right to Access: Request a copy of the personal information we hold about you.
  • The Right to Rectification: Request the correction of any inaccurate or incomplete information.
  • The Right to Withdraw Consent: Withdraw your consent to the processing of your data at any time (where processing is based on consent).
  • The Right to Object: Object to the processing of your data under certain circumstances.

To exercise these rights, please contact us using the contact details provided below.

7. Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: info@cityrosejo.com
  • Email: f.o@cityrosejo.com
  • Phone: +96265656565
  • Hotel Address: : Add your physical hotel address here, e.g., Al Madinah Al Munawwarah St, Amman, Jordan]
  • Contact Form on Website: “Contact Us“